Return & Refund Policy

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At BI Jewels, we want you to love every piece you receive. If for any reason you are not completely satisfied with your purchase, we are here to help.

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Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original packaging intact.

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Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Earrings (for hygiene reasons)
• Items marked as "Final Sale"
• Customized or personalized orders

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Exchanges

We accept exchanges within 30 days of the delivery date. If you wish to exchange an item for a different color or variant, please contact us and we will guide you through the process.

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How to Initiate a Return or Exchange

To start a return or exchange, please contact us at info@shopbij.com with your order number and reason for return. Once your request is approved, we will provide you with return instructions.

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Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.

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Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

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Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item and your order number. We will resolve the issue promptly at no additional cost to you.

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Contact Us

If you have any questions about our return policy, please reach out to us at info@shopbij.com. We are happy to assist.